Shipping Policy

Last Updated: July 2026

At ZOHAFAY, we are committed to delivering your orders safely and as quickly as possible. Please read our shipping policy below.

Processing Time

• All orders are processed within 1–3 business days.
• Orders are not processed or shipped on weekends or public holidays.
• During busy periods, processing may take slightly longer.

Shipping Time

Estimated delivery times:

• United Arab Emirates (UAE): 3–7 Business Days
• GCC Countries: 5–10 Business Days
• International Orders: 7–15 Business Days

Delivery times are estimates and may vary due to customs clearance, weather conditions, or courier delays.

Shipping Charges

• Shipping fees are calculated at checkout based on your location.
• We may offer Free Shipping on selected products or promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment.

Incorrect Address

Please ensure your shipping address is correct before placing your order. ZOHAFAY is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Delayed Deliveries

While we work with trusted shipping partners, unexpected delays may occasionally occur. We appreciate your patience and understanding.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping, please contact us at:

Email: support@zohafay.com